Getting Started

What is This is Beauty?
This is Beauty is a peer-to-peer marketplace for buying and selling beauty products. Our mission is simple: buy, sell, give back — helping reduce waste in the beauty industry by giving unused and unopened products a second home instead of the trash.

Do I need an account to shop?
You can browse listings without an account, but you'll need to create a free account to message sellers, make a purchase, or save favorites.

Is it free to buy?
Yes. There's no charge to browse or create a buyer account. You only pay the listed item price at checkout (see Shipping & Delivery below for how shipping is handled).

Shopping & Orders

How do I find what I'm looking for?
Use the search bar to look for a specific brand or product, or browse by category. You can filter results to narrow down by price, brand, and category.

How do I place an order?
Once you find an item you want, select it, review the listing details and photos, and check out. You'll get an order confirmation by email once your payment is processed.

What payment methods are accepted?
This is Beauty accepts major credit and debit cards. Payment is processed securely by Stripe at checkout — sellers never see or receive your payment details directly.

Can I message a seller before I buy?
Yes. You can message a seller directly from a listing page if you have a question about an item's condition, packaging, or authenticity before purchasing.

Can I cancel an order after I've paid?
Cancellations are handled on a case-by-case basis. Contact support as soon as possible after checkout — once a seller has shipped your order, it can no longer be cancelled.

Shipping & Delivery

How much does shipping cost?
Shipping is handled through This is Beauty's own prepaid label system - powered by Shippo. If a seller offers free shipping, then you don't need to do anything. If the seller is charging buyers for shipping, then your shipping options will be displayed at checkout. Any shipping cost is reflected in the total shown at checkout — there are no surprise fees after you order.

How long will my order take to arrive?
Once a seller ships your order, standard domestic delivery typically takes 3–7 business days, depending on the carrier and your location.

Do you ship internationally?
Not yet — This is Beauty currently supports US-domestic orders only. We're evaluating international shipping for the future.

How do I track my order?
Once your seller ships your item, you'll receive a tracking number by email and in your order history so you can follow its progress to your door.

Product Condition & Safety

Are the products on This is Beauty new or used?
Every listing must be an unused beauty product. Sellers may list items with damaged, opened, or imperfect outer packaging (for example, a dented box or a broken outer seal) as long as the product itself has never been used.

Why does the box or packaging on my item look worn?
This is Beauty exists to keep good, unused product out of the landfill — including items that would otherwise be discarded just because the box is dented, the seal is broken, or the packaging is imperfect. The product inside is unused; only the packaging may show wear.

What about fragrances — are those different?
Fragrances are the one exception to our unused-only policy: spray-type fragrance bottles may be listed even if they've been lightly used, since the atomizer keeps the product itself untouched by hand. Non-spray fragrance formats still must be unused.

How do I know a product is authentic and safe?
Sellers are required to accurately describe their items, including brand, condition, and any packaging imperfections. If you receive an item you believe is counterfeit, expired, or otherwise unsafe, contact support right away — see Returns & Refunds below.

Returns, Refunds & Disputes

Can I return an item if I just change my mind?
All sales are final except in cases where an item arrives not as described or damaged in transit. Please review listing photos and descriptions carefully, and message the seller with any questions before you buy.

What if my item isn't as described or arrives damaged?
Report the issue within 3 days of delivery through your order page or messaging he seller directly. If the seller is unresponsive, ot denies your claim, contact support and This is Beauty will review your claim, and, if approved, issue a refund. This is our platform-mediated refund window, and it's the only path to a refund outside of a lost package.

How do refunds work?
Approved refunds are returned to your original payment method. Processing times depend on your bank or card issuer, typically 5–10 business days after approval.

What if my order never arrives?
Contact support with your order number if tracking shows no movement or delivery hasn't occurred within the expected window. We'll help track down the package or process a refund if it's confirmed lost.

Account & Support

Is my personal and payment information secure?
Yes. Payments are processed through Stripe's secure, encrypted checkout, and we never share your personal information with sellers beyond what's needed to fulfill your order (such as your shipping address).

How do I contact support?
You can reach This is Beauty buyer support through the contact link in the footer of the website, or by emailing our support team here.

Include your order number for the fastest help.

Browse products